How to return goods to FAULHABER for analysis or as a complaint - FAULHABER Drive Time

You need to return a FAULHABER product for analysis or have a complaint about a product? In this Drive Time episode, our Sales Engineer Regina Kilb describes the RMA return process at FAULHABER in detail. Let us take you through the product return process step-by-step: What to take care of when filling out the online RMA form. And how to pack the good correctly to avoid possible transport damages. ???? Video chapters 0:00 Intro 0:05 Welcome 0:16 Necessary steps on the FAULHABER website 2:10 RMA 2:25 How to pack the goods? 6:49 Summary ???? To start your return process, fill out the RMA form on the FAULHABER website: https://www.faulhaber.com/en/contact/inquiry/#rma ???? Further useful resources: How to handle FAULHABER products ESD conform - FAULHABER Drive Time: https://youtu.be/izI7Dgmk8C8?si=8PqvzJPTqeXpA5ti ℹ️ Follow our YouTube channel for more application advice on drive systems from FAULHABER. From the selection of the right motor for your project to frequently asked questions around our products or the solution to a particular problem. #AfterSales #FAULHABER #DriveTime